Effective as of 14 April 2020.
Individuals located in the European Economic Area should be sure to read the important information provided here.
Fuze’s Platform, Applications, and Customer Data
Personal Information We Collect
We collect personal information about you in the following ways:
Information you give us
Personal information that you may provide through the Services or otherwise communicate with us includes:
- Personal and business contact information, such as your first name, last name, postal address, email address, telephone number, and company name;
- Registration information, such as your username and password;
- Feedback and correspondence, such as information you provide in your responses to surveys and when you participate in market research activities, report a problem with the Sites, receive customer support or otherwise correspond with us;
- Usage information, such as information about how you use the Sites and interact with us;
- Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them; and
- Resume or CV information, such as work experience, educational history, salary, and languages spoken.
We may combine other publicly available information, such as information related to the organization for which you work, with the personal information that you provide to us through the Services.
Information automatically collected
We may automatically log information about you and your computer or mobile device when you access our Sites. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, information relating to how the Services function, your general geographic location derived through your IP address (e.g., your city, state, or metropolitan region), and the physical location of a device at the time of a crash, the website you visited before browsing to our Sites, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Sites. We collect this information about you using cookies. Please refer to the Cookies and Similar Technologies section for more details.
Our mobile app also includes various location-based features, such as connecting to the nearest Fuze data center to provide the highest quality of service. To provide location-based features, Fuze may collect, use, and disclose information about your general geographic location (e.g., your city, state, or metropolitan region).
Information from Social Networking Sites. Our Site includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
How We Use Your Personal Information
To provide our Services and operate the Sites
We use your personal information to:
- operate, maintain, administer, improve, and secure the Sites;
- study how the Sites are used and to improve the Sites and our other products and services;
- manage and communicate with you regarding your Fuze account, if you have one, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages;
- better understand your needs and interests, and personalize your experience with the Sites;
- provide support and maintenance for the Sites and our services; and
- respond to your service-related requests, questions and feedback.
To communicate with you
If you request information from us, register on the Sites, or participate in our surveys, promotions or events, we will provide any requested information and may send you Fuze-related marketing communications as permitted by law. You will have the ability to opt out of such communications.
To comply with law
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
With your consent
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Sites, you instruct us to take a specific action with respect to your personal information, or you opt into third party marketing communications.
To create anonymous data for analytics
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
For compliance, fraud prevention and safety
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Access, Update or Correct Your Information
You may contact us?at [email protected] to review, update or correct the personal information Fuze maintains about you in connection with your use of the Sites.
You may opt out of marketing-related emails by clicking on a link at the bottom of each such email, or by contacting us at [email protected]. You may continue to receive service-related and other non-marketing emails.
If you gave us consent to post a testimonial on our Sites, but wish to update or delete it, please contact us.
The security of your personal information is very important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Fuze is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
European Union users should read the important information provided here about transfer of personal information outside of the European Economic Area.
Other Sites and Services
The Sites may contain links to other websites and services. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
User Generated Content
We may make available on our Sites, or link to, features that allow you to share information online (e.g., on message boards, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly-disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties.
2 Copley Place, Suite 7000
Boston, Massachusetts 02116 USA
If you live in the EU, you can contact our Data Protection Officer at:
Fuze Europe (UK) Limited
20 Valpy Street
Reading RG1 1AR
Additional Information for European Economic Area Users
Controller and Data Protection Officer
Fuze, Inc. is generally the controller of your personal information for purposes of European data protection legislation. In some cases, the local affiliate with which you interact will be a data controller, either on its own or jointly with Fuze, Inc. Fuze’s EU representative for purposes of European data protection legislation is Fuze Europe B.V. For a list and contact information of local data controllers in the EU, including Fuze’s EU representative, click here. Our Data Protection Officer can be reached at [email protected]. See the Contact Us section above for additional contact details.
Legal bases for processing
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us at [email protected].
|Processing purpose (click link for details)||Legal basis|
|To provide the Services||Processing is necessary to perform the contract governing our provision of the Services or to take steps that you request prior to signing up for the Services.|
|To operate the Sites To communicate with you To create anonymous data for analytics For compliance, fraud prevention and safety To share your personal information (except where necessary to comply with law)||These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).|
|To comply with law (including disclosure to third parties where legally required)||Processing is necessary to comply with our legal obligations.|
|With your consent||Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated at the time we request your consent or by contacting us at [email protected]|
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Fuze retains information associated with an account for as long the account is active, or as long as the information is required to (a) provide you with the Services; (b) comply with our legal obligations; (c) resolve disputes; or (d) enforce our agreements.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
- Opt-out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing emails.
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to [email protected] or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us as described above or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Cross-Border Data Transfer
Whenever we transfer your personal information out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be based on one of the following safeguards recognized by the European Commission as providing adequate protection for personal information, where required by EU data protection legislation:
- Contracts approved by the European Commission which impose data protection obligations on the parties to the transfer. For further details, see European Commission Model contracts for the transfer of personal information to third countries.
- For transfers to recipients in the United States, ensuring they participate in the EU-US Privacy Shield Framework
Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.