Effective November 20, 2018.
Fuze, Inc. (“Fuze”) complies with the EU-US Privacy Shield and Swiss-US Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Economic Area (“EEA”) and Switzerland to the United States. Fuze has submitted its certification to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification, please visit: https://www.privacyshield.gov/ and https://www.privacyshield.gov/list.
Data Collected and Purposes of Processing
Fuze provides enterprise global voice, video, messaging, and collaboration software and applications to businesses (the “Services”). In providing the Services, Fuze collects and uses data our customers, customers’ end users, and guest users submit to us, submit through the Services, or instruct us to process on their behalf. This includes information end users and guest users provide to us when they create an account or register for the Services, request customer support, and use certain features of the Services such as linking calendars and social media accounts. We also collect information about end users’ and guest users’ use of the Services, such as call details, location data, and call and video recordings. We use this information to provide the Services, to correct and address technical or service problems, to follow the instructions of the Fuze customer who submitted the data (or whose end user or guest submitted the data), or in response to contractual requirements.
Additional information about our privacy practices in connection with the Services – including details about the privacy choices we offer and how we protect personal data – can be found in our Product Privacy Statement and Fuze Guest Product Privacy Statement.
We also collect personal data for our own purposes via Fuze websites and mobile apps, and when people communicate with us, such as by email, in connection with our business development efforts, marketing programs, surveys, offers, events and other promotions.
Inquiries and Complaints
In compliance with the Privacy Shield Principles, Fuze commits to resolve complaints about our collection or use of personal data. For inquiries or complaints regarding our Privacy Shield policy, you may contact Fuze by emailing [email protected]. Fuze will respond within 45 days.
Fuze has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the U.S. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
If neither Fuze nor JAMS resolve your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel. Please visit the Privacy Shield website at www.privacyshield.gov for further information on the arbitration process.
Third Party Recipients of Personal Data
Fuze uses a limited number of third-party service providers and business partners that may access, process, or store personal data in the course of providing services for Fuze or our customers. These third-party providers and partners may: provide technical or operational support such as data hosting, transmission, and storage; assist us in providing or developing our software or applications to our customers, such as to offer support to our customers and their end users and guest users and analyze online activities. Fuze maintains contracts with these providers restricting their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations. Fuze may be liable if these third parties fail to meet those obligations and we are responsible for the event giving rise to the damage.
Rights to Access, Limit Use, and Limit Disclosure
Fuze is a data processor with respect to the Services and, as such, end users and guest users of Fuze customers who seek to access, correct, amend or delete personal data, or exercise their privacy choices with respect to their personal data, should contact the Fuze customer (the data controller) who submitted your personal data to the Services or permitted you to submit personal data to the Services. In some instances, you may be able to perform these operations yourself through the Services. Fuze will support our customers as needed in responding to your request. If you are a guest user invited by a Fuze employee to use the Services, Fuze handles your information as both the “customer” and the data processor.
Individuals located in the EEA and Switzerland who seek to access, correct, amend or delete personal data maintained by Fuze for our own purposes, outside of the Services (such as in connection with our website or marketing activities) may do so by emailing [email protected] or writing to us at Fuze DPO c/o Yung Shin Van Der Sype, time.lex, Joseph Stevensstraat 7 rue Joseph Stevens, 1000 Brussels, Belgium.
Fuze may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
U.S. Federal Trade Commission Investigation and Enforcement
Fuze’s commitments under the Privacy Shield program are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.